Privacy Policy

Account Information

When you create an account with EcomImagePro, we collect:

• Name and email address
• Profile picture (if provided via Google OAuth)
• Account creation date and login history
• Payment information processed securely through Stripe

Usage Data

We automatically collect information about how you use our AI image enhancement service:

• Product images you upload for enhancement
• AI prompts and enhancement requests you submit
• Generated and enhanced images with metadata
• Credit usage and purchase history
• Device information, browser type, and IP address
• Usage patterns and service interactions

We use your information to:

• Process your AI image enhancement requests
• Manage your account, credits, and billing
• Provide technical support and customer service
• Improve our AI models and image enhancement quality
• Send important service updates and announcements
• Prevent fraud and ensure platform security
• Analyze usage to optimize service performance
• Comply with legal obligations and protect our rights

Uploaded Product Images: Images you upload are processed by our AI enhancement service and stored temporarily during processing. Original uploaded images are automatically deleted within 30 days unless you save them to your account gallery.

Enhanced Images: AI-enhanced images are stored in your account dashboard until you delete them. You retain full ownership and rights to all enhanced images created through our service.

AI Model Improvement: We may use aggregated, anonymized usage patterns and enhancement data to improve our AI models and service quality. We never use your specific product images for AI training without your explicit written consent.

Backup and Recovery: Images and data are backed up securely to ensure service reliability and data recovery capabilities.

EcomImagePro does not sell, trade, or rent your personal information to third parties. We may share information only in these limited situations:

• Essential Service Providers: With trusted third-party services that help operate our platform (such as Stripe for payments, Firebase for authentication, and cloud storage providers)
• Legal Compliance: When required by law, court order, or to protect our legal rights and those of our users
• Business Transactions: In case of merger, acquisition, or sale of business assets, with proper notice to users
• Safety and Security: To prevent fraud, abuse, or threats to user safety or platform integrity
• Your Explicit Consent: When you specifically authorize us to share information

We implement comprehensive security measures to protect your data:

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication and access controls
• Secure payment processing exclusively through Stripe
• Firebase security rules and real-time monitoring
• Automated backup systems and disaster recovery plans
• Staff security training and limited access protocols

While we implement industry-leading security measures, no online service can guarantee 100% security. We continuously monitor and update our security practices.

As a user of EcomImagePro, you have the following rights regarding your personal data:

• Access: Request a copy of all personal data we have about you
• Correction: Update or correct any inaccurate personal information
• Deletion: Request deletion of your account and associated data
• Data Export: Download all your enhanced images and account data
• Processing Objection: Object to certain types of data processing
• Consent Withdrawal: Withdraw previously given consent at any time
• Data Portability: Transfer your data to another service provider

To exercise any of these rights, please contact us at privacy@ecomimagepro.com. We will respond to your request within 30 days.

EcomImagePro uses cookies and similar technologies for:

• Authentication: Keep you securely logged in to your account
• Preferences: Remember your settings and customization choices
• Analytics: Understand how users interact with our service
• Performance: Optimize loading times and service functionality
• Security: Detect and prevent fraudulent activities

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some service functionality.

EcomImagePro operates globally, and your data may be processed and stored in countries other than your residence. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with sufficient privacy protections
• Industry-standard security measures during data transmission
• Regular compliance audits of international partners

EcomImagePro is designed for business and commercial use and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@ecomimagepro.com.

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 90 days after deletion
• Enhanced Images: Stored until you delete them from your account
• Transaction Records: Kept for 7 years for tax and legal compliance
• Usage Analytics: Aggregated data retained indefinitely for service improvement
• Support Communications: Retained for 3 years for service quality purposes

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Send email notifications to all active users
• Display prominent notices on our website and dashboard
• Provide a 30-day notice period before material changes take effect

Your continued use of EcomImagePro after changes become effective constitutes acceptance of the updated privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Privacy Email: privacy@ecomimagepro.com
• General Support: support@ecomimagepro.com
• Website: ecomimagepro.com/contact

We are committed to addressing your privacy concerns promptly and will respond to all inquiries within 5 business days.