Refund Policy

At EcomImagePro, we're committed to helping e-commerce sellers create stunning product images with our AI-powered image enhancement platform. We stand behind our service and want you to be completely satisfied with your experience.

You're Eligible for a Full Refund If:

• Technical Issues: Our AI fails to process your images due to platform errors on our end
• Service Unavailability: You cannot access our platform for more than 24 consecutive hours due to our technical problems
• Quality Issues: The AI-enhanced images are significantly corrupted or unusable due to our system errors
• Billing Errors: You were charged incorrectly or multiple times for the same purchase
• Unused Credits: You haven't used any of your purchased image credits and request a refund within 7 days of purchase

Refunds Are NOT Available For:

• Subjective Quality: You simply don't like the AI-enhanced results (this is subjective and based on AI interpretation)
• User Error: Incorrect prompts, wrong image uploads, or misunderstanding of features
• Partially Used Credits: You've already used some of your purchased image enhancement credits
• Change of Mind: You no longer need the service after purchasing credits
• Competitor Comparison: You found a different service you prefer after using our credits

Step 1: Contact Our Support Team

• Email: support@ecomimagepro.com
• Subject Line: "Refund Request - [Your Order Number]"
• Response Time: Within 24 hours

Step 2: Provide Required Information

Please include:

• Your full name and email address
• Order number or transaction ID
• Reason for refund request
• Screenshots or examples (if applicable)

Step 3: Refund Processing

• Review Time: 3-5 business days
• Processing Time: 5-10 business days after approval
• Refund Method: Original payment method used

Free Trial Users

• 10 Free Images: No charges, no refunds needed
• No Payment Required: You can use your free credits without any billing information

Promotional Credits

• Bonus credits from promotions or referrals are non-refundable
• These credits expire according to their specific terms

Technical Disputes

If you believe our AI produced poor results due to a technical issue:

1. Contact support immediately
2. Provide the original image and enhanced result
3. Our team will review and may offer additional credits or refund

Bulk Purchase Refunds

For Enterprise customers (5,000+ images):

• Extended 14-day refund window
• Partial refunds may be considered on a case-by-case basis
• Contact our sales team directly

Credit Card Refunds

• Processed within 5-10 business days
• May take 1-2 billing cycles to appear on your statement

PayPal Refunds

• Processed within 3-5 business days
• Instant notification via PayPal email

Stripe Refunds

• Processed within 5-7 business days
• Automatic email confirmation sent

Uptime Guarantee

• 99.9% Uptime: If we fall below this, affected users receive 10% service credit
• Extended Downtime: More than 4 hours = eligible for full refund of unused credits

Quality Assurance

• AI Processing: We guarantee images will be processed (results may vary based on input quality)
• File Delivery: All enhanced images will be delivered in promised format and resolution

Before Requesting a Chargeback

Please contact our support team first. Chargebacks:

• Result in immediate account suspension
• Incur additional processing fees
• Can often be resolved faster through direct communication

Alternative Solutions We Offer

• Additional free credits
• Extended service access
• One-on-one support for complex editing needs
• Custom AI training for specific product types

Refund Support

• Email: refunds@ecomimagepro.com
• Live Chat: Available on our website during business hours

General Support

• Email: support@ecomimagepro.com
• Help Center: ecomimagepro.com/help
• FAQ: ecomimagepro.com/faq

We reserve the right to update this refund policy at any time. Changes will be:

• Posted on this page with a new "Last Updated" date
• Emailed to active users 30 days before implementation
• Applied only to purchases made after the effective date

We built this business to help e-commerce sellers succeed. While we have these policies in place, we're reasonable people who want you to be successful. If you have a unique situation not covered here, please reach out and we're happy to work with you.

Questions about our refund policy?
Contact us at support@ecomimagepro.com or use our live chat feature.